Next Steps

The Siebel Adapter Implementation Path benefits students involved in the integration of Genesys and Siebel in the contact center.

Course descriptions are linked from the diagram.


Framework Overview 7

FRO 7 (1 day)
 
Framework Installation and Configuration 7

FRI 7 (4 days)
 
Routing and Reporting Installation and Configuration 7

RRI 7 (5 days)
 

Integrating Genesys and Siebel

IGD 7 (5 days)

 
Click on the course to read the description.