Next Steps

The MultiMedia Path is intended for software administrators, system administrators, system integrators, and any other technical roles involved in the planning, installation, and configuration of the Email and Web Media interaction channels and underlying components of the Genesys Customer Interaction Management Platform.

Course descriptions are linked from the diagram.


Framework Overview 7

FRO 7 (1 day)
 
Framework Installation and Configuration 7

FRI 7 (4 days)
 
Routing and Reporting Installation and Configuration 7

RRI 7 (5 days)
 

E-Mail and Web Media Overview 7

EWO 7 (3 days)
 
E-Mail and Web Media Installation and Configuration 7

EWI 7 (2 days)

 
Click on the course to read the description.