Next Steps

The Customer Interaction Management Platform and Inbound Voice Path benefits students who require a high-level understanding of Genesys architecture and functionality. This path does not prepare students to take a Genesys certification exam nor is it appropriate for students wishing to explore installation and configuration of Genesys solutions.

Course descriptions are linked from the diagram.


Framework Overview 7

FRO 7 (1 day)

OR

Framework, Universal Routing and Solution Reporting Overview 7

RRO 7 (2 days)

 
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