Next Steps

In every contact center, issues arise during the day that will affect customer satisfaction and business goals if they are not solved promptly. Historical/trend data, even with inter-day data updates, is just not designed to support the quick identification and solution of current issues or deviation from strategic objectives.

The Genesys Informiam Product Line features real-time business applications that provide a unified view of all contact center operations and enable the proactive management of contact center behavior. The product line consolidates information from disparate data sources, correlates events to determine relationships, identify root causes, and then communicates issues for immediate action.

This proactive business management verifies, in real time, that all actions required to drive the success of strategic contact center initiatives are occurring as planned.

The Genesys Informiam Product Line includes:

  • Contact Center Advisor: Historical Option, Workforce Option
  • Frontline Advisor: Agent Option

Informiam Contact Center Advisor
  • Contact Options
  • Related Links
  • Relevant Resources