The Genesys Partner Program provides partners the tools and resources needed for success. Select the appropriate tab above to help you Develop, Market, Sell, Implement and Support Genesys solutions.
Many of the links will take you to the protected Genesys Xchange portal which is only available to top tier partners.
Access the Developer Community
DevZone - Visit this developer community for technical documentation, forum access and sample code.
Get Software and Support
Access Packs – See how to obtain software for evaluation, demonstration, or to develop and support customers. [PDF]
Get Training
Partner Training Portal – Find online webinars, tech tutorials, and classroom training to help maximize the business benefits of Genesys solutions and minimize downtime. (Xchange password required)
Validate Your Application
Gvalidated – Have your application software assessed and validated by Genesys.
Write a Joint Press Release
PR Guidelines - Find out how to publish a joint press release. [PDF]
Find Marketing Materials
Xchange – Access white papers, presentations, brochures and other documents. (Xchange password required)
Use Genesys Logos
Partner Program Logos – Jointly promote your company and products. [PDF]
Promote Your Partnership with Genesys
Partner Directory - Keep your company details up-to-date on the partner directory.
Respond to a Request for Proposal
RFP/RFI Tool – Find answers to questions about Genesys and its products. (Xchange password required)
Create a Return on Investment Model
ROI Tool – Use this tool to determine the Return on Investment for your customer. [PPT] (Xchange password required)
Business Case Analysis – See a sample proposal for the deployment of Genesys contact center solutions. [PDF] (Xchange password required)
ROI Support Process – Use this process to determine the potential Return on Investment with a Genesys solution. [PPT] (Xchange password required)
Register Your Lead
Opportunity Registration – Take advantage of incentives for eligible Partners who identify and bring incremental opportunities (deals) to Genesys.
Close the Deal at the Genesys Executive Briefing Center
Executive Briefing Center – Increase your sales close percentage with a customized experience that helps prospects understand how Genesys products and services meet their business needs.
Sell Better with Helpful Information
Quick Sales Guide – Give Account Executives simple and understandable sales bullets.
Find Competitive Information
Competitive Guide – Take the measure of Genesys competitors. [PDF] (Xchange password required)
Competitive Information - Gain positioning insight and strategies to help you win more often. (Xchange password required)
Get Training
Genesys University – Choose from wide variety of training choices to accommodate many needs.
Partner Training Portal – Find online webinars, tech tutorials, and classroom training to help maximize the business benefits of Genesys solutions and minimize downtime. (Xchange password required)
Achieve Genesys Certification
Genesys Certified Professional - Contribute to the successful installation and support of Genesys products.
Get Training
Genesys University – Choose from wide variety of training choices to accommodate many needs.
Tech Support
Overview – Discover the technical support resources offered by Genesys.
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