Gold Certification

As of November 1, 2007, the requirements for Gold Certification have been revised. Partners will now be assessed according to a defined geography within one of the following regions: North America, EMEA and APAC. This will ensure that the Certification will reflect how business is conducted in these regions between the partner and Genesys.
Requirements for implementation review and training have also changed. For information on Gold Certification on how to apply, refer to the Guide and application posted on Xchange or contact us at partners@genesyslab.com

Genesys' Gold Certification is designed to make our joint customer experiences more successful. This program provides technical differentiation to partners who have gained a superior level of expertise in specific product areas and who have illustrated success in customer implementations and support.

See who has achieved and become a Genesys Gold Certified Partner

The partner must meet a stringent set of requirements in the following areas:

• Gold Partner Certification Training
• Implementation experience
• Project methodology and processes
• Support infrastructure and processes

Certification compliments our existing business categories of Premier, Strategic and Global. A partner will still fit into one of these business categories based on the entry requirements to the Genesys Partner Program. Membership in the Genesys Partner Program is a prerequisite to the Certification program which will be will be awarded to partners who have met the certification requirements.

For more information on Gold Certification on how to apply, refer to the Guide and application posted on Xchange or contact us at partners@genesyslab.com

Partners who achieve this level of competency and experience will be awarded Gold Certification in the respective category in addition to receiving additional program benefits.

Partners can be Gold Certified in the following 2 categories:

Gold Certified Genesys Suite Partner: A Suite Partner has expertise across the entire Genesys product line. These partners typically are experts in CTI and contact routing of all media types (Inbound Voice, Outbound, Email, Web,), desktop integration and reporting. Partners in this category may also include Workforce Management and Genesys Voice Platform in their offering.

Gold Certified Genesys Voice Platform Partner: Voice Self-Service is an industry and specialty in itself and Genesys has many partners who focus in this area. This category ensures technical competency for installation, administration and maintenance as well as application development.

As a customer, Genesys knows that quality matters when choosing a partner for a software implementation. To help customers choose a partner to deliver that quality, Genesys introduced the Gold Partner Certification Program. Partners displaying a Gold logo have been audited to ensure that they have a track record of consistent, repeatable practices, satisfied customers, and Genesys training. We are proud to list our Gold Certified partners!

See who has achieved and become a Genesys Gold Certified Partner