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November 5, 2008 Independent research firm cites Genesys as a “Strong Performer” for interaction-centric customer service solutions October 2, 2008 New global survey from the Economist Intelligence Unit and Genesys predicts major changes ahead to re-design the customer experience September 29, 2008 Nexidia selected for membership in Genesys partner program August 19, 2008 Genesys introduces next generation Genesys Voice Platform 8, software to improve the customer experience by integrating self- and assisted service August 19, 2008 Nuance and Genesys team to deliver customer care solutions through Genesys Voice Platform 8 August 19, 2008 TuVox announces support for Genesys Voice Platform 8 August 19, 2008 Voxify enables the intelligent Customer Front Door Solution for Genesys Voice Platform 8 August 19, 2008 PSS partners with Genesys to provide applications and support for Genesys Voice Platform 8 August 13, 2008 Genesys and high-profile contact centre innovator Kevin Panozza unveil key e-learning initiative to improve customer service agent performance August 13, 2008 Research reveals disconnect in Asia Pacific between C-Level executives and customer service professionals August 8, 2008 Alcatel-Lucent accelerates enterprise business in Western European contact center market in 2007 August 7, 2008 Genesys is the fastest growing in IP in Latin America, according to a new industry analyst market share report August 7, 2008 Genesys surges in Asia Pacific market share growth in latest industry analyst report July 30, 2008 Genesys and Alcatel-Lucent increase worldwide market share position in contact center markets and IP in 2007 July 23, 2008 Communications and financial services companies lead other industries in type and depth of contact center technologies implemented July 17, 2008 Genesys joins forces with iSmart Panache to open India's first Genesys University July 15, 2008 Genesys partners with Consilium Software to deliver contact center and enterprise solutions in India and Southeast Asia July 15, 2008 Paraxip Awarded Gvalidated Designation from Genesys May 27, 2008 Europe boasts six of world's top eight Global Innovators in Customer Service as Genesys announces winners in 3rd Annual Customer Innovation Awards May 21, 2008 Qwest Honored as Partner of the Year by Genesys Telecommunications Labs May 20, 2008 Genesys Telecommunications Laboratories Names 2007 EMEA Partner of the Year Award Winners May 20, 2008 Global Research reveals major gaps between C-Level executives and customer service professionals May 8, 2008 Voxify Awarded Applications Partner of the Year by Genesys Telecommunications Lab April 30, 2008 Proactive Business Management Seen As Key Driver in Improving Customer Service April 30, 2008 Genesys Passes Key Milestone with 100th Major Enterprise Customer Moving to SIP April 30, 2008 AT&T and Stream Energy Take Top Honors In Customer Service As Genesys Announces North American Customer Innovations Awards Winners April 30, 2008 Verizon Business Awarded Genesys Gold Suite Certified Partner Status in US and Canadar April 30, 2008 Verint Witness Actionable Solutions’ Quality Monitoring/Recording Software Receives “Gvalidated” Designation from Genesys April 29, 2008 Nuance Powers New Intelligent Customer Front Door Solution from Genesys April 29, 2008 Nuance Teams with Genesys to Deliver World-Class, On-Demand Self-Service Solutions for Enterprises April 29, 2008 Nuance Enterprise Services Offers Full Range of Services to Optimize Customer Interaction Solutions April 16, 2008 Voxify Supports Genesys to Deliver the “Intelligent Customer Front Door” Solution April 22, 2008 TuVox Adds Key Applications To Transform Customer Service via an Intelligent Customer Front Door April 2, 2008 New Genesys Solution Transforms Customer Service via an Intelligent Customer Front Door February 22, 2008 Genesys Recognized as Leader in Customer Service: Dynamic Contact Center vision nets key awards and validation February 21, 2008 Genesys Placed in Leaders Quadrant of Leading Analyst Firm's 2008 IVR and Enterprise Voice Portals Report February 20, 2008 Genesys Selected as Company of the Year in Customer Service by Frost & Sullivan for 2008 North American Contact Center Applications January 16, 2008 Genesys Strengthens its Partner Program to Drive Quality Customer Service Solutions Deployment with its Ecosystem December 21, 2007 Genesys and IBM Expand Partnership in China December 20, 2007 Stream Energy Unveils State-of-the-Art Customer Service System December 11, 2007 Genesys acquires Informiam, a pioneer in real-time business performance management for customer service operations November 14, 2007 Genesys Placed in Leaders Quadrant of Leading Analyst Firm's 2007 Contact Center Infrastructure Report for EMEA November 13, 2007 Oracle® PartnerNetwork Training Activity Jumps as Demand for Partner Expertise is Driven by Oracle Applications Unlimited November 5, 2007 Genesys Launches G-Force Customer Network and 2007 Customer Innovations Awards October 31, 2007 Genesys' Global Research Survey Reveals Optimized Customer Service is Becoming a Key Priority to Improve the Customer Experience October 30, 2007 Alcatel-Lucent network transformation progressing at University of Pittsburgh Medical Center October 22, 2007 AT&T Certifies Genesys for AT&T 's Internet Protocol Toll-Free Service Network October 16, 2007 Genesys Adds Key Telephony Capabilities to Microsoft Office Communications Server (OCS), With GETS Software for Remote Call Control and Presence-Based Call Management October 8, 2007 E.Novation Contact Centers selects Genesys to innovate service provision and achieve growth objectives October 2, 2007 Genesys Placed in Leaders Quadrant of Leading Analyst Firm's 2007 Contact Center Infrastructure Report for Asia/Pacific October 1, 2007 Genesys Appoints Paul Segre President and CEO August 30, 2007 Genesys Placed in Leaders Quadrant of Leading Analyst Firm's 2007 Contact Center Infrastructure Report for North America August 23, 2007 Genesys and ZOOM International Announce integration of IP Call Recording as part of Genesys Call Center Solution for Home Credit's Russian Operations. August 23, 2007 TomTom International 'gets direction' from Genesys on customer service August 20, 2007 Independent research firm names Genesys leader in IVR market share report August 15, 2007 Next Generation Customer Service Takes Centre Stage at Genesys G-Force 2007 August 15, 2007 Asia Pacific Study Reveals Increasing Business Impact of Integrating Web Interactions in the Contact Centre August 15, 2007 Genesys enables expanded use of IP in contact centres by supporting Asterisk's® IP telephony platform July 25, 2007 XO Interactive Unveils Contact Center On-Demand July 23, 2007 Reader's Digest relies on Genesys Dynamic Contact Center platform to cost-effectively manage more than three million calls annually July 17, 2007 Genesys Selected as Contact Center Applications Vendor of the Year in Asia Pacific by Frost & Sullivan July 11, 2007 Verizon Business Named Americas Partner of the Year by Genesys Labs June 27, 2007 TuVox unveils new VoIP speech application hosting solution June 25, 2007 Genesys strengthens management and continues expansion in Asia Pacific June 18, 2007 Genesys Telecommunications Laboratories' Voice Idol competition demonstrates how speech applications can improve the customer experience June 6, 2007 Genesys Labs honored by AT&T As Outstanding Supplier June 6, 2007 Genesys and Alcatel-Lucent increase worldwide market share position in contact center markets and IP in 2006 June 6, 2007 Genesys and Lekane extend the contact center with mobility and presence management for staff on the move June 5, 2007 ClickFox, Inc. Extends Integration with the Genesys Product Suite to Improve the Customer Experience Across the Web and Contact Center June 5, 2007 NextiraOne Gains First Dual Genesys Gold Partner Certification in EMEA June 5, 2007 IP Milestones: Genesys Ships to 100th Enterprise Customer Running Cisco CallManager June 5, 2007 IP strategies for customer service: pure applications software is driving the IP transformation June 5, 2007 Genesys recognizes BT, Nextira One, Newpoint - Orange Business Services and NCR with regional awards at Genesys EMEA Partner Forum May 21, 2007 Stream Energy Adopts Genesys' Strategic Plan and Solutions to Transform and Improve its Customer Service May 9, 2007 Technological Revolution at Fiditalia with Genesys Voice Platform May 7, 2007 Siemens Communications Gains First Dual Genesys Gold Partner Certification in North America May 3, 2007 Genesys Korea Strengthens Partner Ecosystem with Microsoft Korea April 25, 2007 Genesys Announces Results of Customer Innovation Awards Program April 25, 2007 Global Consumer Study Reveals that Customer Service Remains Critical to Profitability April 25, 2007 Aeroplan Transforms Customer Service with Genesys Dynamic Contact Center April 25, 2007 AXTEL Transforms Customer Service with Genesys Dynamic Contact Center April 25, 2007 eircom Transforms Customer Service with Genesys Dynamic Contact Center April 25, 2007 FinecoBank Transforms Customer Service with Genesys Dynamic Contact Center April 25, 2007 Houston 311 Transforms Customer Service with Genesys Dynamic Contact Center April 25, 2007 Ladbrokes Transforms Customer Service with Genesys Dynamic Contact Center April 25, 2007 SalesForce Transforms Customer Service with Genesys Dynamic Contact Center April 25, 2007 Scotiabank Transforms Customer Service with Genesys Dynamic Contact Center April 25, 2007 T-Mobile Germany Transforms Customer Service with Genesys Dynamic Contact Center April 24, 2007 XO Interactive and Genesys Announce On-Demand Proactive Communication Solutions for Six Key Vertical Markets April 24, 2007 Customer Service Leaders Genesys and RightNow Deliver Integrated Solution for Customer Interaction Management, Voice Self-Service and Multi-Channel Contact April 24, 2007 Genesys and ClickFox Improve Customer Experience with Analytics and Customer Behavior Intelligence April 24, 2007 Genesys Announces Gplus Adapter for Use with SAP® CRM Analytics Capabilities April 23, 2007 MicroAutomation Awarded Genesys Gold Partner Certification April 23, 2007 Aria Solutions Awarded Genesys Gold Partner Certification April 23, 2007 TouchPoint Awarded Genesys Gold Partner Certification April 18, 2007 Learn how to Transform Your Customer Service Center into a Dynamic Contact Center at G-Force San Diego 2007 April 11, 2007 FIDUCIA Offers Its Clients a Service Center Solution Based on Genesys Products March 20, 2007 Pearson Digital Learning Transforms Customer Service Levels with Genesys March 8, 2007 Genesys Helps CPP Customers Gain Faster, More Efficient Service After Losing Valuables March 6, 2007 IBM Awarded Genesys Gold Certification for Expertise, Innovation and Customer Satisfaction March 6, 2007 Genesys Exhibits Key Capabilities of Dynamic Contact Center at VoiceCon March 6, 2007 Genesys and Plusoft Form Partnership to Offer CRM Solutions in Brazil February 22, 2007 Genesys Reflects Upon a Dynamic Year: Genesys Solutions, Customers Recognized in 2006 February 22, 2007 Genesys Whitepaper Explains How Dynamic Contact Center Adds Business Value February 14, 2007 Genesys Announces Customer Interaction Management Platform Version 7.5 for the Dynamic Contact Center February 14, 2007 Genesys Unveils Dynamic Contact Center Vision to Enable Businesses to Transform Customer Service February 14, 2007 Genesys Honored with Market Leadership Award 'Hat Trick' February 12, 2007 Genesys Launches First Voice Platform with Built-in Support for Video Contact Centers, Enhanced Network Services and Key IP Standards January 4, 2007 Genesys Customer eircom Wins Best Contact Centre in the World Award January 3, 2007 Indiana officials to improve customer service skills at workshop 2006 Press Releases December 19, 2006 Genesys Named in Leaders Quadrant of Leading Analyst Firm's 2006 IVR and Enterprise Voice Portals Report December 15, 2006 IBM and NextiraOne Gain Genesys Gold Partner Certification November 30, 2006 Alcatel and Lucent complete merger creating world's leading communication solutions provider November 10, 2006 Genesys Partners with MicroAutomation to Deliver Comprehensive Contact Center Solutions November 6, 2006 Finansbank Russia Models New Contact Centre on Award-Winning Finansbank Turkey Design and Further Extends Genesys Solutions November 6, 2006 Alcatel Leadership in Healthcare Communications Recognized in Multi-Year Deal, Including Key Genesys IP Software November 6, 2006 Alcatel awarded Euro 236 million (USD 300 million) contract to transform the University of Pittsburgh Medical Center communications infrastructure November 2, 2006 Genesys Australia and New Zealand Wins Supplier of the Year Award for the Second Consecutive Year October 9, 2006 Genesys GETS Communications Platform gets Gates Corporation from Instant Messaging to Instant Collaboration and Productivity September 12, 2006 Independent Research Firm Names Genesys as a Leader in Premise-Based Speech Self-Service Platforms September 12, 2006 Genesys Extends Voice Self-Service Products for Brazilian Market August 16, 2006 Research Alert: Call Centre Agent Satisfaction Key to Customer Loyalty August 14, 2006 Genesys Experts to Serve as Panelists at 2006 VoiceCON Fall Conference August 7, 2006 Genesys Speech Innovations Featured in Datamonitor Speech Recognition Report August 7, 2006 Market Leader Genesys Sets Vision for the Future of Speech Self-Service August 7, 2006 The Tipping Point: Genesys Sees Speech Software and Voice Portals Outpacing Proprietary IVRs for First Time in 2006 August 1, 2006 Genesys Accelerates Shift to Next-Generation VXML Standards with "Replace Your Ugly IVR" Offer July 21, 2006 Genesys Speech Experts to Present at Annual SpeechTEK Conference and Expo July 18, 2006 Malaysian/Singaporean Enterprises Accelerate Shift to Dynamic Cross-Selling July 14, 2006 Alcatel's Genesys helps Betfair, the world's leading online betting exchange, to increase productivity by 50 per cent July 10, 2006 Swisscom Solutions Opens First Swiss Contact Center to Offer On-Demand Managed Services Based on Genesys and Alcatel June 28, 2006 Genesys Appoints Planet PSG as Contact Center Solution Partner June 27, 2006 Genesys and VoiceGenie Complete First Joint North America Customer Events June 2, 2006 Putting Customers First: Eight Contact Centers Worldwide Recognized for Outstanding Innovation in Customer Service May 22, 2006 Siemens, BCE Elix, and Viecore Gain Genesys Gold Partner Certification May 16, 2006 Genesys to Deliver Industry Specific Solutions for the Healthcare Vertical May 4, 2006 Genesys Aligns with SAP's Broad Integration Strategy, Fully Leveraging SAP NetWeaver® to Access Back-end Data and Information for Voice Self-Service and Customer Interaction Management May 4, 2006 Genesys Introduces Genesys Customer Interaction Portal for Self-Service April 12, 2006 Genesys Releases Contact Center Suite Version 7.2 April 12, 2006 Genesys 7.2 Workforce Management Application Focuses on Optimization for Dynamic Contact Center Environments April 5, 2006 Alcatel's Genesys to acquire VoiceGenie to extend market leadership in VXML-based voice self-service solutions March 21, 2006 New Genesys Survey Finds Leveraging Existing Contact Center Investment is Critical to IP Telephony Adoption in Customer Service March 15, 2006 Genesys Sets New Highs with Award-Winning Contact Center Solutions in 2005 and 2006 with Record 25 Global Awards Worldwide March 6, 2006 FC Barcelona Installs Genesys Express Multimedia Solution to Handle Interactions with Members and Fans March 6, 2006 Genesys Showcases Open IP Contact Center Suite at VoiceCon Spring In Orlando February 20, 2006 Frost & Sullivan Awards Genesys the 2005 Market Leadership Award for Contact Center Managed Service Solutions February 20, 2006 Genesys Named Leader in Voice Portal Market for Second Consecutive Year February 16, 2006 Travelocity Implements Genesys to Deliver Prompt, Personalized Customer Service January 4, 2006 Alcatel acquires voice self-service company GMK to expand into Brazilian and Latin American markets 2005 Press Releases December 8, 2005 Genesys Reinforces Commitment to Excellent Customer Service with Partner Certification Program for VARS, Developers and Integrators November 28, 2005 TCAssociates Teams With Genesys to Deliver Comprehensive Contact Center Solutions to Government Organizations 22 November 2005 Genesys Australia and New Zealand Wins Supplier of the Year Award 2005 by International Customer Service Professionals November 8, 2005 Genesys Australia and New Zealand Wins Supplier of the Year Award 2005 by International Customer Service Professionals November 8, 2005 Spherix Uses Genesys to Provide Government Agencies with Improved Contact Center Operations October 26, 2005 Genesys Partners with Silver Lining Solutions to Deliver Enhanced Agent Skills Management 12 October 2005 Genesys and IBM Expand Speech Solution Offering October 11, 2005 Salesforce.com and Genesys Will Extend Appforce On-Demand Platform to Provide Complete Integration Between Salesforce Service & Support and Genesys CTI October 11, 2005 Genesys and IBM Expand Speech Solution Offering October 11, 2005 Netherlands - T-Mobile Implements Genesys Platform as Part of Customer Service Strategy October 11, 2005 Thailand - Customer-Centric Companies in Thailand Choose Genesys October 5, 2005 Banco Rió Selects Genesys to Transform its Call Center October 4, 2005 Vivento Customer Services Expands Managed Services Portfolio with Genesys Outbound Voice September 19, 2005 Siemens and Genesys Integrate SIP-Based Solutions to Provide Large-Scale Enterprises with Contact Center Virtualization from a Single Platform September 15, 2005 Genesys Receives "Most Scalable, Distributed IP Contact Center" Award September 9, 2005 TUNISIANA Implements Complete IP Contact Center with NewPoint and Genesys Solutions August 18, 2005 SalesForce Expands Customer Service Platform with Genesys to Support Additional 1000 Agents 17 August 2005 Australia/New Zealand: Research Alert: Organisations fail to exploit technologies and business intelligence within their call centres to optimise customer experience 17 August 2005 Australia/New Zealand: Hamilton Island Selects Genesys to Implement Improved Customer Service Centre 17 August 2005 Australia/New Zealand: SalesForce Expands Customer Service Platform with Genesys to Support Additional 1000 Agents July 27, 2005 Outrigger Hotels & Resorts Teams with Echopass and Genesys to Deliver 'Wow' Customer Experience On Demand July 26, 2005 Alcatel's Genesys Named to Leader Quadrant of Analyst Firm's 2005 IVR Systems and Enterprise Voice Portals Report July 20, 2005 New Genesys Research Study Indicates Growing Popularity of Self-Service Applications Among Call Center Executives and Consumers July 18, 2005 Empirix and Genesys Launch First Integrated Testing and Monitoring Solutions for Genesys Voice Platform July 18, 2005 T-Mobile Implements Alcatel's Genesys Platform to Enhance its Customer Service Strategy Across Europe July 11, 2005 Microsoft Deploys Joint Genesys-Microsoft Real-Time Collaboration Solution to 40,000 Users at its US Headquarters in Redmond July 7, 2005 Genesys Announces IP-Enabled Genesys Voice Platform for the Enterprise Market May 30, 2005 Genesys G-Force 2005 Sets Record Attendance May 24, 2005 Genesys Chooses Microsoft Platform to Build New Business Process Outsourcing (BPO) Solutions May 23, 2005 Genesys and Verizon Collaborate on Hosted IP Call Center Services Solution May 20, 2005 Genesys and Virtual Hold Technology to Jointly Market and Deliver Virtual Queuing Solution Globally May 18, 2005 Genesys to Host Contact Center Industry Experts and Dave Barry at G-Force 2005 May 3, 2005 Genesys Names Thomson Prometric Exclusive Provider of Genesys Certification Exams April 12, 2005 Telewest Communications Wins Contact Centre Association Excellence Award for Service Based on Genesys Solution April 7, 2005 Genesys and Viecore, Inc. Enhance Partner Services to Accelerate Speech Adoption March 16, 2005 Alcatel's Genesys Named Top Vendor in Worldwide Voice Portal Shipments March 9, 2005 Genesys and Veraz Networks Allow Telecom Carriers to Merge IP Systems into Intelligent Networks February 23, 2005 The Siebel Observer Interviews Genesys COO Paul Segre February 22, 2005 Tuvox And Genesys Advance Strategic Relationship February 8, 2005 Genesys and Microsoft Deliver Combined Solution, Bringing Together Instant Messaging and Telephony for Enterprise Users January 24, 2005 Oracle Becomes First to Earn Genesys Gvalidated Integration Status January 21, 2005 Genesys Laboratories appoints SalesForce Professional Services as Value Added Reseller (VAR) January 12, 2005 Genesys Signs Strategic Agreement with Microsoft 2004 Press Releases December 13, 2004 Genesys Teams With PeopleSoft To Deliver Contact Center Products Worldwide December 7, 2004 Unveil Technologies and Genesys Form Strategic Relationship to Deliver Conversational Speech Self-Service Systems October 12, 2004 Genesys Telecommunications Labs Recognized for Leadership Role in the Contact Center Market October 11, 2004 Alcatel's Genesys Placed in the Leader Quadrant of Analyst Firm's North American Contact Center Infrastructure Report September 8, 2004 Genesys' Speech Technology Experts to Participate in SpeechTEK 2004 Conference and Exposition August 24, 2004 NEC Unified Solutions and Genesys Join Forces to Provide High Performance, Streamlined Call Center Solutions July 7, 2004 Genesys Launches Gplus Adapter for Microsoft® CRM June 10, 2004 Genesys Receives 2003 SAP® Pinnacle Award June 4, 2004 Wes Hayden Appointed President and CEO of Genesys May 13, 2004 Genesys Honors Application Developers at G-Force 2004 May 12, 2004 Teleperformance USA Awards Contract to Genesys April 28, 2004 Genesys and IBM to Deliver Enterprise-Wide Speech-Enabled Self-Service Solutions April 20, 2004 Genesys to Showcase Next-Generation Customer Service Technologies at G-Force User Conference 2004 April 12, 2004 Alcatel’s Genesys Listed in the Leader Quadrant in Analyst Firm’s 2004and Enterprise Voice Portal Report March 30, 2004 Genesys Introduces Genesys Voice Platform: Developer Edition March 10, 2004 U.S. Xpress Improves Service and Operations with Genesys Call Center Software March 8, 2004 Genesys Honored as Top Vendor for Computer Telephony Integration by CRM Magazine March 3, 2004 Oklahoma Gas & Electric Improves Customer Service and Operations with Genesys Call Center Software February 23, 2004 Genesys Awarded Contract by Tampa Electric for Enhanced Customer Service February 19, 2004 Genesys Awarded 2003 "Product of the Year" by Communications Solutions Magazine February 11, 2004 Genesys to Participate in INTERNET TELEPHONY® Conference & EXPO Miami 2004 January 13, 2004 JP Financial Improves Customer Service and Lowers Operating Costs with Genesys Solutions January 8, 2004 Genesys Honored with 2003 "Product of the Year" Award from Customer Inter@ction Solutions® Magazine	Contact Options +1 888 GENESYS Press Requests Request for Contact Get List of Regional Contacts Join Genesys Community Forums Related Links Alcatel-Lucent News Check out the Alcatel-Lucent Press Room. Upcoming Events See when and where Genesys will be in the comming year. Customer Success Learn more about Genesys Customers. RSS Feed for Genesys News & Events Sign up to get the latest Genesys press releases, articles and analyst coverage. RSS Feeds & Podcasts See full list of available RSS Feeds and to get help setting up. Blogs, Forums & User Groups Join the GenesysWire at betterinteractions.com Relevant Resources Corporate Overview Brochure Learn how customers feel about customer service. [PDF] Solutions & Product Overview Brochure Learn how Genesys can help you improve your customer service. [PDF] About Genesys About Genesys Learn more about Genesys, the №1 contact center software company. Awards & Recognition See the list of awards and recognitions Genesys have received. Executive Biographies Get to know about our executives. Corporate Facts Get an overview of Genesys company background.