We look forward to seeing you at events Genesys will be hosting or participating in throughout the year.

Corporate Breakfast con IMT in Monterrey

  • When: TBD
  • Location: Monterrey, Mexico
  • Description:A corporate breakfast sponsored by Estratel, Alcatel-Lucent and Genesys. and Hosted by IMT (Mexican Institute of Teleservices), The event will take place in Monterrey, Nuevo Leon.
  • For more information: Claudia Siller - Field Marketing Executive Latam North: csiller@genesyslab.com

ACT/IAC Executive Leadership Conference

  • When: October 26-28
  • Location: Williamsburg Lodge & Conference Center, Williamsburg, VA
  • Description: To some, change feels like crisis. To those truly prepared, however, change can mean enormous opportunities – opportunities to lead and grow as industry and government partner to address new and longstanding challenges.
  • Registration: http://www.actgov.org

Nuance Conversations

  • When: October 26-29
  • Location: Orlando, FL
  • Description: Conversations is the must-attend event for Nuance's customers and partners
  • Registration: http://www.nuance.com/news/events/

Futurecom 2008

  • When: October 27-30
  • Location: Transamérica Expo - São Paulo
  • Description: Futurecom is one of the most important telecom tradeshow events of the country. There will be a demo of Genesys solutions at the Siemens and Alcatel-Lucent booths.
  • Registration: http://www.futurecom2008.com.br/

Road Show con Telmex

  • When: October 28
  • Location: Mexico DF
  • Description: Telmex will be the sponsor of the Dinner, the speaker will be Victor Trujillo, a renouned Journalist and host of his own news program. At the end of the dinner the customers will attend to the expo where Genesys will have a live demo of our Contact Center solution.
  • Registration: Claudia Siller - Field Marketing Executive Latam North: csiller@genesyslab.com

Next Generation Telecommunication Summit

  • When: October 29-31
  • Location: Four Seasons Resort, Dallas, TX
  • Description: The Next Generation Telecommunication Summit will enable “C” level executives from the equipment manufacturer, service provider, content owner and Regulator community – all stakeholders in this developing new world of multimedia convergence – to come together and debate the challenges they face.
  • Registration: http://www.ngtsummitna.com/

Minimum Disruption, Maximum Benefits: Migrating Your Contact Center to IP

  • When: Thursday, Oct 30, 2008, 12:00pm Eastern, 9am Pacific
  • Duration: 1 hour
  • Description:Are you shortchanging your contact center business goals?
    Want to increase customer satisfaction and improve the operational efficiency of your contact center, but worried about the costs and other impacts of moving to IP? This webinar shows how a phased IP migration maximizes benefit while minimizing hassles, and provides tips and insights for making a successful migration. You’ll see how you can move beyond the limits of TDM technology and elevate your call center into a full-fledged customer contact management operation.
    Join us to learn how your contact center can gain the benefits of IP migration while minimizing impact to your business.
  • Registration: http://genesyslabs-registration.com?p=QWIP000120

On The Road To Call Centre Excellence - Middle East Roadshow

  • When: November 2 - 3 2008
  • Location: Kuwait
  • Description: Genesys will participate to this 2-day development forum that will take place in 4 locations in the Middle East.
  • For more information: For more information and registration, visit http://www.insights-me.com or contact mudal@genesyslab.co.uk

Genesys User Group Summit Turkey 2008

  • When: November 5th 2008
  • Location: Hotel Hayatt Regency, Istanbul, Turkey
  • Description: The annual meeting of the Genesys User Group in Turkey will focus on iCFD (intelligent Customer Front Door). The keySpeakers this year will be: Keith Pearce (Genesys Director of Marketing, EMEA), Bruce Eidsvik (Vice President, EMEA VP Sales) and Gerry Cools (Sales Strategy& Development Manager, Belgacom).
  • For more information: Please contact mudal@genesyslab.co.uk

On The Road To Call Centre Excellence - Middle East Roadshow

  • When: November 5 - 6 2008
  • Location: Qatar
  • Description: Genesys will participate to this 2-day development forum that will take place in 4 locations in the Middle East.
  • For more information: For more information and registration, visit http://www.insights-me.com or contact mudal@genesyslab.co.uk

On The Road To Call Centre Excellence - Middle East Roadshow

  • When: November 9th - 10th 2008
  • Location: Riyadh, KSA
  • Description: Genesys will participate to this 2-day development forum that will take place in 4 locations in the Middle East.
  • For more information: For more information and registration, visit http://www.insights-me.com or contact mudal@genesyslab.co.uk

Frost & Sullivan Customer Contact 2008, Europe

  • When: 9th-12th, November 2008
  • Location: Barcelona, Spain
  • Description: Annual Executive MindXchange conference organized by Frost & Sullivan where you can get the largest strategic, tactical and operational information needed to drive customer satisfaction and excellence in the contact centre.
  • For more information For more information on Genesys participation, please contact tatianap@genesyslab.co.uk or visit http://www.frostandsullivan.com/

VoiceCon SanFrancisco

  • When: November 11 – 13
  • Location: San Francisco, CA
  • Description: The Genesys will be exhibiting at VoiceCon, highlighting the seven reasons businesses should be using SIP in their customer service operation. Visit us in Booth 627 in the Moscone North Convention Center.
  • For more information: http://www.voicecon.com/sanfrancisco/

On The Road To Call Centre Excellence - Middle East Roadshow

  • When: November 12th - 13th 2008
  • Location: Abu Dhabi, UAE
  • Description: Genesys will participate to this 2-day development forum that will take place in 4 locations in the Middle East.
  • For more information: For more information and registration, visit http://www.insights-me.com or contact mudal@genesyslab.co.uk

Road Show con Telmex

  • When: November 19th
  • Location: Torreon, Mexico
  • Description: Telmex will be the sponsor of the Dinner, the speaker will be Victor Trujillo, a renouned Journalist and host of his own news program. At the end of the dinner the customers will attend to the expo where Genesys will have a live demo of our Contact Center solution.
  • Registration: Claudia Siller - Field Marketing Executive Latam North: csiller@genesyslab.com

VII Meeting with Presidents - Cliente SA

  • When: November 25th
  • Location: Sheraton São Paulo WTC Hotel - São Paulo
  • Description: The best time to find who decide. Genesys is sponsor Gold.
  • Registration: http://eventos.clientesa.com.br/

Channel Trainning

  • When: November
  • Location: Santiago de Chile
  • Description: Sales Academy + Demo Dr
  • Registration: Ana Bovone - Field Marketing Executive Latam South: anabovone@gmail.com

Customer Experience Workshop

  • When: November
  • Location: Colombia
  • Description: Customers and prospects presentation
  • Registration: Ana Bovone - Field Marketing Executive Latam South: anabovone@gmail.com

Road Show con Telmex

  • When: December 2nd
  • Location: Monterrey, Mexico
  • Description: Telmex will be the sponsor of the Dinner, the speaker will be Victor Trujillo, a renouned Journalist and host of his own news program. At the end of the dinner the customers will attend to the expo where Genesys will have a live demo of our Contact Center solution.
  • Registration: Claudia Siller - Field Marketing Executive Latam North: csiller@genesyslab.com

End of the Year Dinner with Partners

  • When: December 4th
  • Location: São Paulo, Brazil
  • Description: For fifth year, we will be doing this dinner for our local partners, to celebrate the end of the year and keep creating the community feeling with our partners.
  • Registration: Mariangela Aga - Field Marketing Executive Brazil: Mariangela_Ogawa.Aga@genesyslab.com

Call Center Summit 2009

  • When: January 26-29, 2009
  • Location: Orlando, FL
  • Description: At the 4th Annual Call Center Summit, 35 expert practitioner speakers will show you how to turn your call center into a strategic business driver.
  • Registration: http://www.callcenterweek.com/

Call Center World

  • When: 17-19 February 2009
  • Location: Berlin, Germany
  • Description: Over 7,000 visitors at Europe's biggest platform for knowledge transfer, networking, suppliers and service providers in the field of Contact Centre Management prove the uniqueness of the event. Meet Genesys on Stand A7 in Hall 2.
  • For Information: visit www.callcenterworld.de or contact bkaube@genesyslab.co.uk