Genesys & Alcatel-Lucent

Alcatel acquired Genesys in January 2000, as part of its strategy to provide the solutions that improve contact center operations and customer service.

Alcatel-Lucent provides Genesys resources it needs to grow and compete in a rapidly changing market. Genesys brings Alcatel-Lucent application expertise in interaction management and solid brand equity in the contact center and voice platform market.

Genesys operates as an independent, wholly-owned company of Alcatel-Lucent and serves as a center of excellence for contact center applications. Genesys delivers solutions to its customers directly and through its established channel partners. Alcatel-Lucent leverages key elements of the Genesys technology in its own contact center solutions, such as OmniGenesys and the Media Resource Platform, and also offers the full suite of Genesys' contact center applications as a systems integrator and reseller of Genesys applications.

For more information about Alcatel-Lucent, please visit their Web site: www.alcatel-lucent.com.